Prototype 100/100 · Platform Operations
Customer Support Oversight
Track support queues, priority cases and service-level status.
Support operations queue
Open cases36
High priority8
Within SLA92%
Avg. first response12 min
| Case ID | Topic | Assigned team | Priority | Status |
|---|---|---|---|---|
| CS-2041 | Refund not received | Payments | High | Pending |
| CS-2042 | Change guest name | Bookings | Normal | Active |
| CS-2043 | Partner check-in issue | Escalations | High | Review |